Refund policy

Returns & Refunds

Every product from Rowdy Rooster Ranch is handmade in small batches right here on our homestead in Acton, CA — from our goats to your door. Because of that, all sales are final.

Damaged or Defective Items
If your order arrives damaged in transit or you receive the wrong item, we'll make it right. Just email us at [rowdyrooco@gmail.com within 5 days of delivery with your order number and a photo of the issue, and we'll send a replacement.

Allergies & Sensitivities
Our soaps and tallow products are made with real, ranch-sourced ingredients, which is exactly why we love them — but everyone's skin is different. We always recommend a patch test on a small area of skin before full use, especially if you have sensitive skin or known allergies. Because we can't verify how a product was used once it leaves our hands, we're unable to offer refunds for allergic reactions or sensitivities. If you have a reaction, stop use and reach out — we're happy to help you figure out what happened and recommend a better fit from our line.

Order Issues
Ordered the wrong item or changed your mind? We totally get it — but since everything is made fresh to order in small batches, we can't accept returns or exchanges for buyer's remorse. Take a look at our product descriptions and ingredient lists before you check out, and don't hesitate to message us first if you have questions — we'd rather help you get the right product than have you unhappy with the wrong one.

Questions?
We're a real family running a real ranch, and we want you to love what you buy from us. If something's not right, just reach out — rowdyrooco@gmail.com— and we'll do our best to sort it out.